Frequently Asked Questions

Please read our FAQ before sending us a message.
USA orders-standard shipping (1-7 business days) $9.00 Expedited Shipping (1-3 business days): Shipping cost vary Packages shipped via Expedited Service cannot be shipped to a PO Box
You can return or exchange any defective merchandise or any products that you are not satisfied with by mail. Returns made within 14 days of order shipment date will be refunded to the original form of payment.
We are committed to customer satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 14 days of purchase when accompanied by the following: >Original receipt/packing slip >All original packaging >Products purchased as part of a set (the entire set must be returned) Refunds will be processed based on original form of payment. The following items cannot be returned: Gift Cards, Product Samples, Individual Products purchased as part of a set. Items purchased at events or elsewhere must be returned wherever purchased. Items purchased via one of our partners must also be returned to that store. Please refer to each individual store return policy.
After ordering you should receive a confirmation email/invoice with order details. Orders could take 1-3 days for processing, then your order will be shipped.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the items in your shipment, please contact Gold Link Beard Co. by sending an email to support@goldlinkbeardco.com and we will be happy to assist you. All emails will receive a response within 48 hours.
Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly an efficiently. Therefore, we cannot change or cancel any order once it has been submitted.  

Send us an email or Call Support at (512) 710-3862